Legal
Refund Policy
Effective September 17, 2026
14-day refund window
If Mamakoo isn’t for you, we’ll make it right. You can request a full refund of any guide or [Country] Collection purchase within 14 days of the purchase date — no hoops, no questions needed.
How to request a refund
Email us at support@mamakoo.com from the email on your account (or reply to your receipt) with the guide you’d like refunded. You can also request a refund directly through your payment provider’s receipt. We’ll process approved refunds through the original payment method; your bank typically posts it within a few business days.
What happens to your access
When a purchase is refunded, the guide access it granted is removed — for every guide included in a refunded [Country] Collection. If a refunded purchase was a gift and the recipient hasn’t claimed it yet, the gift code is cancelled.
Exceptions
Refunds requested more than 14 days after purchase are handled case by case — if something went wrong on our side, we’ll still make it right. We may decline refunds for repeated refund abuse or suspected fraud.
Contact
Refund questions: support@mamakoo.com. See also our Terms of Service and Privacy Policy.